How to make a claim

If you are insured under ElderShield, and are currently unable to perform 3 or more Activities of Daily Living (Washing, Dressing, Feeding, Toileting, Transferring and Mobility), please follow these 3 simple steps to make a claim:

•	Step 1 - Print a copy of the Claim Form* and list of Panel Assessors*. Alternatively, you may obtain a copy of the Claim Form from our Customer Service Centre at: 1 Pickering Street #01-01 Great Eastern Centre; or Contact our Customer Service Hotline at 1800-2482888 for a copy to be sent to you.
•	Step 2 - Complete the Claim Form as best as you can. If you are unable to do so, please have it completed by your immediate family member or caregiver. If you still need help, you can contact our Customer Service Hotline.
•	Step 3 - Make an appointment with an appointed assessor for the disability assessment. You have to: • Pay $25 if the assessment is done at the assessor’s clinic. • Pay $100 if a house call is required • Bring the completed Claim Form, and any available medical records or discharge summary that you have, during the appointment • Bring your medicine (if possible).
	(The assessor will send the completed Claim Form together with the results of the disability assessment to your insurer for processing)